Conditions of contract
Matera Turismo, picc, soc. coop. a.r.l.
is the incoming agency of Basentour Travel and Tourism.
The following contractual conditions refer to the terms
of business clients agree to with this agency.
Prices
For groups, these refer to the net price per person per
day. 1 person for every 25 guests in double room accommodation
is free..
Payment
Upon reservation a deposit equal to 30% of the quoted price
must be paid; payment in full must then be anticipated
to Basentour Travel and Tourism 30 days before the departure
date of the tour. For subscriptions that should be effected
within 30 days preceding departure, the full amount must
be paid at the time of subscription.
Cancellations
In case of reservations cancellation, Basentour Travel
and Tourism will apply the following penalties, in addition
to all costs incurred with the annulment of the same:
-
30% of the full amount for cancellations
effected up to 15 days before the expected arrival date;
-
50% of the full amount for cancellations
effected up to 7 days before the expected arrival date;
-
100% of the full amount for cancellations
effected after the aforementioned deadlines;
-
no reimbursement will be made for those
who don’t show up for the tour’s departure
and/or those who cancel during the course of the tour.
Program
Whenever circumstances beyond our control make it necessary,
the organization has the power to modify the travel program
at any moment and reserves the right to modify hotels
and/or other accommodation. The refusal of such changes
on part of the client, will make Basentour Travel and
Tourism responsible exclusively for the return of the
sums received as cautionary deposits.
Baggage
All baggage travels under the direct surveillance and is
the exclusive responsibility of the owner. Basentour
Travel and Tourism cannot in any case be held responsible
for any eventual loss or damage to baggage. The carriers
are limitedly responsible to the travellers during transport
with their facilities/means in so far as the law prescribes.
Responsibility
The contracts of travel for the present program, are regulated
by the law n. 1084 of 27.12.77 of ratification and execution
of the “International conventions relative to contracts
of travel” (CVV) signed in Brussels 23.04.70. The
responsibility of Basentour Travel and Tourism cannot
in any case exceed the foreseen limits of the law cited.
Complaints
In the event of complaints regarding services received,
the client is asked to immediately contact Basentour
Travel and Tourism so that there may be an investigation
into the complaint and resolution achieved in a timely
manner.
Unforeseen
events
Acts of God and other situations beyond our control such
as strikes, weather conditions, natural disasters, war,
civil disobedience, military events, acts of terrorism
and riots, are not attributable to carriers and Basentour
Travel and Tourism who cannot be held responsible for the
lack of services received by clients due to airline, sea
and land-travel delays.
Legal jurisdiction
In the event of any controversy the Matera Legal Forum
will have jurisdiction.
